Service and Repairs

At JANDS we take pride in offering the best quality products, back up and support for JANDS brands sold in New Zealand by our dealer network.

We offer full service and support for all JANDS products that have been sold in New Zealand by Jands Ltd, this includes:

  • Warranty Service
  • Spare parts
  • Service information, Schematics and Service Manuals
  • Software Support
  • Programming
  • Phone Support
  • System Design and integration

Important, please note!

WE NO LONGER PROVIDE ANY BACKUP FOR HARMAN PRODUCTS NOT SOLD IN NZ BY JANDS LTD THROUGH OUR DEALER NETWORK. To make sure you can receive full backup, spare parts and support, please ensure your Harman products are purchased through Jands Ltd or an authorised Jands Ltd dealer. If you are unsure please contact us and we can advise whether your product has been purchased through Jands.

Booking in a Service Job

Please call Jands (contact details below) or email ra@jands.co.nz for an RA Return Authorisation number, you will need to provide the following information to book your job in:

  • Make
  • Model
  • Serial Number
  • Description of Fault
  • Valid Proof of Purchase in New Zealand

Contacts

All service enquiries are to be directed to Yul Fung our Service Co-ordinator:
Main Telephone: 09 275 8710
DDI: 09 913 6211
Email: yfung@jands.co.nz

The Service Department is open Monday to Friday between the hours of 9:00am to 4:30pm


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